Office Hours
M-F 9:00 AM - 5:00 PM EST
Our Location
Spring, Texas, 77388
Call Us Now
(470) 610-5710
Topflight Insurance Solutions LLC Privacy Statement
At Topflight Insurance Solutions LLC, we are committed to protecting the privacy and security of our clients and agents. This Privacy Statement outlines how we collect, use, and protect personal information when you interact with us, including when you opt-in to receive SMS/MMS messages from us. By providing your personal information, you agree to the terms of this Privacy Statement.
We collect personal information from you to provide insurance-related services and to facilitate communication, including but not limited to:
Personal Identification Information:
Name, address, email address, phone number.
Insurance Information:
Medicare or marketplace plan preferences, policy details.
Communications:
Information you provide when communicating with us, including SMS/MMS message content, email requests, and phone conversations.
1. Information We Collect
2. How We Use Your Information
We use the personal information we collect for the following purposes:
To provide services:
To manage and process your Medicare and marketplace insurance plans, confirm appointments, acknowledge receipt of emails or requests, and send important updates.
To communicate via SMS/MMS:
With your consent, we send text messages for appointment confirmations, policy updates, and other relevant communication. Message frequency may vary depending on your communication needs.
To improve customer service:
We analyze the communication to enhance our customer support and ensure timely responses.
To comply with legal requirements:
We may use your information as necessary to comply with applicable laws, regulations, and contractual obligations.
If you choose to receive SMS/MMS communication from us, we require your explicit consent. This consent is gathered through a consent form for clients or during the agent contracting process. By opting into SMS communication, you agree to the following:
You may opt out of receiving messages at any time by replying
"STOP" to any text message.
For assistance or more information, you can reply
"HELP" to any text message.
Message and data rates may apply depending on your phone carrier’s plan.
We do not sell or share your information with third parties for marketing purposes.
3. Consent for SMS/MMS Communication
4. Data Privacy and Security
Your personal information is securely stored in our customer database, and we take all reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption:
We use industry-standard encryption to protect data transmitted online.
Access controls:
Only authorized personnel have access to your personal information.
Regular reviews:
We regularly audit our security practices to ensure compliance with privacy laws and regulations.
We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following cases:
With service providers:
We may share your information with trusted service providers who assist us in managing and operating our business (e.g., SMS service providers). These providers are required to protect your information and use it only as necessary to perform their services.
For legal reasons:
We may disclose your information if required to do so by law or if we believe such action is necessary to comply with a legal obligation or protect our rights, property, or safety.
5. Sharing Your Information
6. Opting Out of SMS/MMS
You can opt out of receiving SMS/MMS messages from us at any time by replying
"STOP" to any message we send. Once you opt out, we will no longer send text messages to your mobile number unless you re-enroll in the service. You may also contact us directly if you have any questions or wish to opt out by other means.
As a recipient of our services, you have the following rights regarding your personal information:
Access: You may request access to the personal information we have collected about you.
Correction: You may request that we update or correct inaccurate information.
Deletion: You may request that we delete your personal information, subject to our legal obligations.
Opt-Out: You have the right to opt out of receiving SMS/MMS messages and other marketing communications from us.
To exercise any of these rights, please contact us using the contact information provided below.
7. Your Rights
8. How to Access Our Privacy Policy
You can access our full privacy policy at any time by visiting our website at https://topflightmedicare.com/privacy-statement. The policy provides additional information on how we handle personal data and outlines any updates or changes to this Privacy Statement.
We reserve the right to update or modify this Privacy Statement at any time. Any changes will be posted on our website, and we will notify you of significant changes that may affect how we handle your information. By continuing to use our services after the effective date of any updates, you agree to the revised terms
9. Changes to This Privacy Statement
If you have any questions or concerns about this Privacy Statement or our data practices, please contact us.
Frequently Asked Questions
New to Medicare?
What is Medicare and How Do I Qualify?
Medicare Advantage plans are offered by private insurance companies contracted through Medicare as an alternative to Original Medicare. These plans combine all of the benefits of Medicare Part A (hospital) and Part B (medical), and may also include prescription drug coverage, if they are Medicare Advantage Prescription Drug Plans.These plans combine all of the benefits of Medicare Part A (hospital) and Part B (medical), and may also include prescription drug coverage, dental or vision coverage all for an affordable and sometimes $0 monthly plan premium.
What is Medicare Advantage (Part C)?
Medicare Advantage plans are offered by private insurance companies contracted through Medicare as an alternative to Original Medicare. These plans combine all of the benefits of Medicare Part A (hospital) and Part B (medical), and may also include prescription drug coverage, if they are Medicare Advantage Prescription Drug Plans. These plans combine all of the benefits of Medicare Part A (hospital) and Part B (medical), and may also include prescription drug coverage, dental or vision coverage all for an affordable and sometimes $0 monthly plan premium.
What are Medicare Prescription Drug Plans (Part D)?
Medicare Part D plans add prescription drug coverage to Original Medicare, some Medicare Cost Plans, some Medicare Private Fee-for-Service (PFFS) Plans, and Medicare Medical Savings Account (MSA) Plans. A prescription drug plan may help you save money on existing prescriptions or on medication needs in the future.
Not affiliated with the United States government or federal Medicare program. We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all of your options.
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